TERMS & CONDITIONS

Update: 20 October 2022

Introduction

Welcome to Brand Avatar! The following terms and conditions govern how we, Brand Avatar, it’s directors, employees and suppliers work with you, our valued customer. And in return, what we expect from you.

Our aim is to make your experience of our service as professional and enjoyable as possible. To do this, we need you to be aware of and accept the following:

  1. The pricing shown on the website (brandavatar.co) is a guideline of our costs and may be subject to change should the parameters of your project change. This includes if the duration is longer than the standard packages and if upon inspection, the design and animation required is outside the scope of our standard product offerings.
  2. Prices on the website (www.brandavatar.co) exclude 15% Vat.
  3. All products include avatar animation and standard content design and animation to fit with our templates.
  4. Communication is handled through our online portal.
  5. The standard delivery format for video content is mp4, 1920 x 1080.
  6. The use of stock avatars, voice artist and music are royalty free.
  7. Rights to the custom avatars are owned exclusively by you our honoured customer.
  8. Two revisions are provided at the design stage and two revisions of the final video are allowed. Should further revisions be required they will be quoted for separately.
  9. We make every effort to deliver your videos within the timeline provided. Should the timeline need to be adjusted, we will notify you.
  10. A non-refundable 50% deposit is required to begin work on your project and the 50% balance is due on approval of the final video. The final high-resolution version of the video is only released once payment has been received.
  11. Unless otherwise agreed, we reserve the right to utilise the completed work as part of our portfolio. This may include posting it on the Brand Avatar website (www.brandavata.co) and social media. Please notify us if you don’t want your work displayed in the public domain.
  12. By supplying images, text, or any other data to Brand Avatar, you grant us permission to use this material freely to produce your video content. You also indemnify us from any claims resulting from not having obtained all the required copyrights, and/or any other necessary permissions.
  13. Our privacy policy is available at brandavatar.co/privacy-policy.
  14. Brand Avatar is a product of UZI Media Reg: 2014/121861/07 Vat: 4880307048